Glendale

I put 5 stars because only 4 and 5 star reviews get pulled through to their website. Check on Google for all the reviews! My true rating is no stars for the following interactions with them. It is a true bummer that when you are being an honest person you end up getting treated worse than someone who could have lied to get out of paying a $50 cancelled/missed appointment fee. This office must be desperate for money if they will not consider waving a $50 fee for an honest mistake that could have been on their side and/or my side. I called and was honest on the day of my appointment and said I had the appointment on my calendar for the next week and the note in my planner said it was that day which coincided with a cardiologist appointment. I said I needed to go to the cardiologist for my results and would need to reschedule for even later that day to which they said we will have to charge you. I said that's unfortunate because if I would have called and said I was sick with a fever or even COVID there would be no problem rescheduling right?? Ummm yeah I guess...so an honest person admitting it may be on my side or her teams side talks to an office manager who doesn't understand humanity and that sometimes stuff happens in life. She was rude, unconcerned, had no empathy and was so transactional and did not want to hear that it could have been a mistake on her teams end as well. She interrupted me repeatedly and did not care - she wanted that $50. I would not recommend this organization if you are looking for kind and compassionate care, they don't get it. AND if $50 is going to break them...that is of more concern. Stay away and read ALL the reviews on Google, not on their website which are the ones they want you to see. It is eye opening and had I read them first I would not have chosen to go here.